Refund policy
Order Tracking
Once your order has been dispatched, you will receive an email containing your tracking details. You can also log in to your Country Farm Supplies account to view your previous orders and check the status of your order at any time.
If you require assistance with your order, please email customerservice@countryfarmsupplies.com and include your order number where possible.
To ensure all enquiries are investigated accurately and resolved as quickly as possible, all order enquiries are handled by email. Please note that our telephone lines are dedicated to sales enquiries only.
Please send one email per enquiry. Sending multiple emails about the same order creates duplicate support tickets, which can delay our response time. If you need to provide additional information, please reply to your original email rather than sending a new one. Our team answers all enquiries in the order they are received and will respond as quickly as possible.
What Happens After I Place My Order?
- You will receive an order confirmation email immediately after placing your order.
- Our warehouse team will carefully pick and pack your order.
- Once your order has been dispatched, you will receive a dispatch confirmation email containing your tracking details.
- Our courier will provide delivery updates where available.
- If an item is temporarily unavailable or your order is unexpectedly delayed, we will contact you as soon as possible with an update and the available options.
Delivery Information
We aim to dispatch all orders as quickly as possible.
Republic of Ireland: Most orders are delivered within 3–5 working days from the date of dispatch.
United Kingdom: Most orders are delivered within 4–5 working days from the date of dispatch.
Delivery times are estimates and may occasionally be affected by courier delays, adverse weather conditions, bank holidays or product availability. While we always aim to deliver within these timeframes, delivery dates cannot be guaranteed.
Delivery Issues
If your tracking shows that your parcel has been delivered but you have not received it, please contact us within 48 hours of the delivery confirmation so that we can investigate the matter with our courier.
Please inspect your order as soon as it arrives. Any damaged, missing or incorrect items must be reported to us within 7 days of delivery. Please include your order number, a description of the issue and photographs where applicable so that we can resolve the matter as quickly as possible.
Returns & Refunds
We have a 14-day return policy, meaning you may request a return within 14 days of the date your parcel was delivered. To be eligible for a return, items must be unused, unworn, in their original condition, with all tags attached and in their original packaging.
Please note that sale items and gift cards cannot be returned or refunded.
Returns must be authorised before being sent back. You can request a return by logging into your Country Farm Supplies customer account using the email address used when placing your order, or by contacting customerservice@countryfarmsupplies.com.
When requesting a return, please provide:
- Your full name
- Phone number
- Order number
- The item(s) you wish to return
- The reason for the return
- Confirmation that the item(s) are unused, unworn, with tags attached and in their original packaging
Once your return request has been approved, we will provide instructions on how and where to return your item. Returns sent without prior authorisation cannot be accepted.
Unless an item is faulty, damaged on arrival or supplied incorrectly, customers are responsible for the cost of returning goods.
Country Farm Supplies is not responsible for items damaged during return transit. All returns must be securely packaged using suitable outer packaging. Items returned using only the manufacturer's product packaging (for example, a shoe box with a label attached) may be subject to a 25% deduction if the packaging is damaged and the item can no longer be sold as new.
Returned goods must be received in a resaleable condition. We reserve the right to reduce or refuse a refund where returned items are incomplete, damaged, used or not in their original condition.
We do not offer direct exchanges. If you require a different size or product, please return your original purchase for a refund and place a new order.
Once your return has been received and inspected, we will notify you whether your refund has been approved. Approved refunds will be processed back to your original payment method. Depending on your bank or card provider, it may take 3–10 working days for the funds to appear in your account.
Please note that original carriage and shipping charges are non-refundable unless the return is due to our error or the item is faulty.
Additional Information
Images displayed on our website are for illustration purposes only. Product packaging and labelling may vary due to changes made by manufacturers and suppliers.
While every effort is made to ensure that pricing and product information is accurate, errors may occasionally occur. If a pricing or product information error is identified after an order has been placed, we reserve the right to correct the error and, where necessary, cancel and refund the affected order. If this happens, we will contact you as soon as possible.