Returns
Returns & exchanges
Changed your mind or need a different size? Here’s how returns and exchanges work.
- Within our 14-day returns windowReturns and exchanges must reach us within 14 days of delivery. After that, we can’t accept them.
- Unused, in its original packagingItems must be unused, with tags on, in their original packaging. If not, we can’t accept the return or exchange.
- Return postage is yours to arrangeWe don't cover the cost of sending a change-of-mind return back. Use a tracked service and keep the receipt; we can't refund what doesn't arrive.
- Everything goes back inside another parcelPut the item, in its original packaging, inside a separate outer box or mailing bag. Never put a courier label on the product box itself.
- Faulty or wrong item? That's on usTell us on the form below and we’ll arrange the return and cover the postage.
Trade and farm-business accounts
- A 15% restocking fee applies to change-of-mind returns.
- Returns are refused if the product packaging is damaged or missing, or the item has been used.
- Sale and clearance items can't be returned for a change of mind. Faulty items are always covered.
How to send a return or exchange
- Put the item back in its original box or bag exactly as it came, tags on.
- Put that inside a separate, sturdy outer box or mailing bag.
- Put your printed, filled-in returns form inside the parcel.
- Send it tracked and keep the receipt until your refund or exchange is sorted.
Print the returns form (PDF)You must print this form, fill it in and send it back with the item.
- Print the returns form and fill it in.
- Pack the item in its original packaging, inside an outer parcel, with the form inside.
- Post it tracked to the address below, so it reaches us within 14 days of delivery.
- We check it when it arrives. Refunds go back to your original payment within 5 working days. Exchanges ship the same way as a new order.
Returns addressCountry Farm Supplies
Returns
Midleton, Co. Cork
Returns
Midleton, Co. Cork
Tell us it’s on the way
Let us know what you’re sending back. You still need to print the returns form and put it in the parcel.