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  Frequently Asked Questions
                  
                    
What is CFS Rewards?
                    
                  
                
                What is CFS Rewards?
CFS Rewards is our free loyalty programme designed to enhance your shopping experience. Simply sign up and start collection points as you spend.
                  
                    
Is it free to join?
                    
                  
                
                Is it free to join?
Yes! TheΒ CFS RewardsΒ programme is completely free to join - there are no costs or fees for signing up. Itβs our way of saying thank you and giving something back to our loyal customers.
                  
                    
How do I earn points?
                    
                  
                
                How do I earn points?
You will earn 1 loyalty point for every β¬1 spent on countryfarmsupplies.com.
You'll also automatically earn 100 points when you register a new account on our website.
                  
                    
How do I redeem my points?
                    
                  
                
                How do I redeem my points?
Your loyalty points can be used to redeem discount vouchers via your account. You can log into your account via the account icon on the main menu bar of the website.
- 500 points can redeem a 5% discount voucher for an order over β¬50
 - 1000 points can redeem a 10% voucher for an order over β¬100
 - 1500 points can redeem a 15% voucher for an order over β¬150
 
You can continue collecting points for as long as you like. The maximum discount available in a single redemption is 15%, achieved by redeeming 1500 points.
Please note only one voucher can be used per order, and vouchers cannot be combined with other promotions or discount codes.
                  
                    
Do my points expire?
                    
                  
                
                Do my points expire?
Your points do not expire, so you can keep collecting them for as long as you like.
However, once you redeem your points and create a discount voucher, the voucher must be used within 3 months of issue.
                  
                    
Terms & Conditions
                    
                  
                
                Terms & Conditions
1. Eligibility
- CFS Rewards - the points based loyalty programme from Country Farm Supplies is open only to registered customers with an active Country Farm Supplies account.
 - Accounts must be created with a valid email address.
 - The programme is available to customers aged 18 or over and located within our shipping regions.
 - CFS Rewards is not open to wholesale / trade accounts. We're working on something behind the scenes on this so watch this space!
 
2. Earning Points
- Points are earned on qualifying purchases only (excluding VAT, delivery charges, or gift cards unless specified).
 - At times points may not be earned on discounted or promotional items.
 - Points are credited once an order has been fully paid and dispatched.
 - Returned, refunded, or cancelled orders will result in points being deducted from the customerβs balance.
 
3. Redeeming Points
- Points can be redeemed for discount vouchers as detailed in the βHow do I redeem my pointsβ section above.
 - Minimum spend thresholds will apply when using discount vouchers.
 - Reward vouchers cannot be used in conjunction with certain offers, promotions, or sale items unless explicitly permitted.
 - Vouchers have no cash value and cannot be exchanged for cash or credit.
 - Once a voucher is issued, redeemed or has expired points cannot be reinstated.
 - Only one voucher can be used per order, and vouchers cannot be combined with any other promotions or discount codes.
 
4. Expiry of Points
- Points do not expire however once a discount voucher has been generated customers will need to redeem within 3 months
 - It is the customerβs responsibility to redeem discount vouchers before they expire - Country Farm Supplies is unable to remind customers of this. If a voucher expires before use Country Farm Supplies cannot reissue a discount voucher and points will remain deducted from customer balance.
 
5. Account Use & Limitations
- Points are not transferable between accounts and cannot be gifted, sold, or combined with other customer accounts.
 - Only one loyalty account per customer or email address is permitted.
 - Fraudulent activity (such as creating multiple accounts or manipulating purchases) may result in suspension or termination of the account and loss of points.
 
6. Programme Changes or Termination
- Country Farm Supplies reserves the right to modify, suspend, or terminate the Rewards Programme at any time without prior notice.
 - If the programme is discontinued, reasonable efforts will be made to allow customers to redeem points or vouchers before termination.
 - Points or vouchers not used by the termination date will become invalid and hold no monetary value.
 
7. Errors & Adjustments
- Country Farm Supplies reserves the right to correct point balances or voucher values in the event of system errors, cancellations, or suspected misuse.
 - In case of any discrepancy, the decision of Country Farm Supplies will be final.
 
8. Privacy & Data Protection
- Customer information is handled in accordance with our [Privacy Policy].
 - Email addresses used for points tracking will not be shared with third parties except as required to operate the loyalty programme.
 
Participation in the CFS Rewards Programme constitutes acceptance of these Terms & Conditions.